BackHow many new users get value soon after signup.

Activation Rate

Share of new users reaching a defined first value.

Overview

Activation rate captures how many new users reach the first meaningful value quickly. It is the first milestone on the path to retention.

Activation rate is the share of new users who achieve the first value event within a defined onboarding window.

Definition

Define predictive activation events and measure in tight windows. Improving activation usually lifts downstream retention and monetization.

Activation rate captures how many new users reach the first meaningful value within your onboarding window. Define a small set of events that strongly predict retention, then measure time‑bounded activation by source and platform. Raising activation through better onboarding and guidance typically lifts retention and monetization across the funnel.

Formula

Use new users achieving first value.

Use the count of activated users within the window divided by total new users, expressed as a percentage.

Activation = activated users / new users × 100%

Example

1,000 signups, 420 activated → 42%.

Illustrate with a cohort of signups reaching a defined first‑value event within 7 or 14 days.

Common pitfalls

Vague activation definitions, too long windows, and vanity events weaken the signal.

  • Vague activation definitions
  • Too long measurement windows
  • Optimizing vanity events
  • Not segmenting by source or platform

Benchmarks

Consumer apps often 40–60%+; B2B tools 20–40% typical (highly variable).

Benchmarks vary; track by product and platform. Focus on trend and correlation with retention.

Notes

Ensure the activation event strongly predicts retention and segment by source and device.

  • Ensure the activation event predicts retention
  • Use 7/14/30‑day time‑bounded measurement

Related terms

Activation relates to TTFV, retention rate, and stickiness metrics.

FAQs

FAQs usually ask what counts as activation and what window to use.

What counts?

Define events that correlate with retention.