Feedgot

Privacy Policy

Last updated: 31 October 2025

This Privacy Policy explains how feedgot ("feedgot", "we", "us", "our") collects, uses, discloses, and protects Personal Data when you visit our websites or use our services (the "Service"). We process Personal Data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

For questions or to exercise your rights, contact us at contact@feedgot.com.

Data Controller

When we determine the purposes and means of processing, feedgot acts as the data controller. When we process Customer Data on behalf of our customers, we act as a data processor under the terms of our DPA.

Personal Data We Collect

Account and Profile Data

We collect information necessary to create and maintain your account:

  • Identity Information: Full name, username, profile picture, job title, and professional credentials
  • Contact Information: Email address, phone number, physical address, and preferred communication methods
  • Authentication Data: Password (securely hashed), security questions, two-factor authentication settings
  • Organization Details: Company name, industry, size, department, and business function
  • Preferences: Language settings, timezone, notification preferences, and customization options
  • Professional Information: Role, responsibilities, and areas of expertise relevant to service usage

Usage and Device Data

We automatically collect information about how you interact with our Service:

  • Device Information: Hardware model, operating system version, unique device identifiers, and mobile network information
  • Browser Information: Browser type and version, language settings, and installed plugins
  • Network Data: IP address, approximate location derived from IP, connection speed, and network provider
  • Usage Patterns: Pages visited, features used, time spent, click patterns, and navigation behavior
  • Performance Data: Error reports, crash logs, system diagnostics, and performance metrics
  • Interaction Data: Search queries, form submissions, and user-generated content

Content and Customer Data

You provide data when using our Service:

  • User-Generated Content: Documents, files, images, text, and other materials you upload or create
  • Configuration Data: Settings, preferences, templates, workflows, and customizations
  • Collaboration Data: Comments, sharing permissions, team assignments, and project information
  • Integration Data: Information from connected third-party services and applications
  • Analytics Data: Reports, dashboards, metrics, and insights generated from your data

Transaction and Financial Data

We process information related to your subscription and payments:

  • Subscription Details: Plan type, start date, renewal date, and upgrade/downgrade history
  • Payment Information: Payment method type, last four digits of payment cards, billing address
  • Transaction History: Payment amounts, dates, invoice numbers, and transaction status
  • Tax Information: VAT numbers, tax jurisdiction, and applicable tax rates
  • Billing Preferences: Preferred currency, payment terms, and invoice delivery method

Communications and Support Data

We maintain records of our interactions:

  • Support Requests: Help desk tickets, chat transcripts, email correspondence, and phone call logs
  • Feedback and Surveys: Product feedback, feature requests, survey responses, and testimonials
  • Training and Onboarding: Tutorial completion, training participation, and certification status
  • Community Interactions: Forum posts, comments, likes, shares, and social media engagement

Cookies and Tracking Technologies

We use various technologies to collect information:

  • Essential Cookies: Required for basic site functionality and security
  • Performance Cookies: Help us understand how visitors interact with our Service
  • Functional Cookies: Remember your preferences and enable enhanced features
  • Marketing Cookies: Track visitors across websites to display relevant advertisements
  • Analytics Tools: Third-party services like Google Analytics, Mixpanel, or similar platforms
  • Social Media Features: Widgets and buttons that enable social media integration

Sources of Personal Data

  • Directly from you when you register, configure your account, or communicate with us.
  • Automatically through the Service via cookies, logs, and analytics.
  • From third parties (e.g., authentication providers, payment processors) where permitted.

Purposes and Legal Bases

We process Personal Data for the following purposes under GDPR Article 6:

  • To provide and operate the Service (contract).
  • To secure, maintain, and improve the Service (legitimate interests and contract).
  • To communicate with you about updates, billing, and support (contract and legitimate interests).
  • To comply with legal obligations (legal obligation).
  • To personalize and analyze usage (legitimate interests; consent where required).
  • Marketing communications (consent where required; you may opt out at any time).

Data Sharing and Recipients

  • Service Providers/Processors: hosting, storage, analytics, email delivery, customer support, and payment processing.
  • Affiliates: entities under common control, subject to appropriate safeguards.
  • Legal and Compliance: where required to comply with law or to protect our rights.
  • Business Transfers: in connection with mergers, acquisitions, or asset sales, subject to safeguards.

International Transfers

If Personal Data is transferred outside the EEA/UK, we rely on appropriate safeguards such as adequacy decisions, Standard Contractual Clauses (SCCs), and supplementary measures.

Retention

We retain Personal Data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable laws.

Security

We implement technical and organizational measures to protect Personal Data, including access controls, encryption, secure development practices, and regular monitoring.

Cookies

We use cookies and similar technologies to operate and improve the Service. Categories include strictly necessary, preferences, analytics, and marketing. You can control cookies via your browser settings and, where provided, in-product preferences.

Your Rights

You have the following rights under GDPR, subject to conditions and exceptions:

  • Access your Personal Data.
  • Rectify inaccurate or incomplete data.
  • Erase data (right to be forgotten).
  • Restrict processing.
  • Data portability.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with a supervisory authority in your country of residence or work.

To exercise your rights, contact contact@feedgot.com. We will respond within one month or as otherwise required by law.

Children

The Service is not directed to children under 16. If you believe a child has provided Personal Data, contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes with an updated date and, if changes are material, provide additional notice.

Contact

For privacy inquiries, contact contact@feedgot.com.